Shipping/Returns

Shipping to UK -

We offer free shipping on orders of £40 or more to all UK addresses.

Please see shipping rates below for all other countries based on the type of product you order.

Please allow up to 5 days for delivery in the UK and 10 days outside of the UK. We aim to ship next day for all in stock items. All custom made products (beds, cool coats and drying coats) are made to order and should be with you between 8 and 12 working days from the date of your order. If we run out of cooling coats and drying coat stock, we'll make each coat to order. This can extend the delivery date to 8 - 16 working days to the UK and up to 21 days for international deliveries.


Prices for shipping all products to the UK - £2.95 on most items and as low as £0.95 for thin, light items. All shipping to UK is FREE if your order is over £40.

International shipping from UK distribution centre as shown below.

Memory Foam beds - £8.95 to UK addressesSorry no international shipping available.

Collapsible Dog Bowls -

£0.95 to addresses in the UK

£4.00 surcharge to all countries outside of the UK.

Electric Dog and Cat Beds/Mats, Cooling Coats, Drying Coats, Waterproof Coats, LED High Vis Coats, LED dog leads, harnesses, collars - £2.95


£4.95 surcharge to

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg,Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden

£7.50 surcharge to

Argentina, Australia, Brazil, Canada, Chile, Costa Rica, Israel, Mexico, New Zealand, Panama, Paraguay, Peru, United States, Uruguay

Cooling Mats

£4.95 to addresses in the UK

£9.99 surcharge to

Italy, Spain

£8.99 surcharge to

Germany, France

Returns

We have a return and full refund policy on all products that fall apart or completely lose their shape within 30 days. Obviously normal wear and tear is expected on pet beds, coats and any other products, but we will always back up our products with a full refund if we find that poor or inferior workmanship is the most obvious cause within the 30 day period.

We also have a returns procedure for items that have been incorrectly sized by the buyer. If the buyer buys a product in the wrong size and would like to send the item back without a replacement item being sent back to them, we shall refund the full amount as long as the item is in 'as sent' condition.

However, if the buyer requires a different size to replace the returned item we shall deduct our postage charges from the difference, if the replacement item has a higher value. If the replacement item has a lower value than the original item then we shall ask the buyer to include additional postage funds to the package they sent the returned item in.

Free Shipping in UK on orders over £40

For Phone Orders: 07804 478618